For affective oral communication, meet to discuss the audit results, listen to auditee concerns, and address them objectively.

For affective oral communication, meet to discuss the audit results, listen to auditee concerns, and address them objectively.

• A. Meet to discuss the audit results; listen to concerns objectively; remain unemotional.
• B. Avoid discussion and finalize.
• C. The auditor should be defensive.
• D. Focus only on compliance metrics.

Answer: (A)

The main idea here is handling affective oral communication by opening a discussion about the audit results, listening to auditee concerns, and responding in a measured, objective way. Meeting to discuss the results creates transparency and a collaborative path forward. Listening to auditee concerns shows respect, helps you understand the issues behind the numbers, and builds trust. Addressing them objectively means weighing each point against evidence and facts, and determining appropriate corrective actions without letting emotions drive the conclusions. Remaining unemotional supports credibility and fairness, preventing defensiveness and keeping the focus on resolution. Avoiding discussion misses important feedback and prevents clear alignment; being defensive makes the interaction unproductive and damages trust; focusing only on compliance metrics ignores the auditee’s concerns and the real-world implications of findings.

The main idea here is handling affective oral communication by opening a discussion about the audit results, listening to auditee concerns, and responding in a measured, objective way. Meeting to discuss the results creates transparency and a collaborative path forward. Listening to auditee concerns shows respect, helps you understand the issues behind the numbers, and builds trust. Addressing them objectively means weighing each point against evidence and facts, and determining appropriate corrective actions without letting emotions drive the conclusions. Remaining unemotional supports credibility and fairness, preventing defensiveness and keeping the focus on resolution. Avoiding discussion misses important feedback and prevents clear alignment; being defensive makes the interaction unproductive and damages trust; focusing only on compliance metrics ignores the auditee’s concerns and the real-world implications of findings.